Overview:
Our client is looking for someone with a strong work ethic, that is well organized and able to hit the ground running on customer projects. The ideal candidate has experience implementing CRM systems and has experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional Consultant is the conduit between the client’s business users, stakeholders and technical team; is comfortable in front of clients and experienced and confident at leading workshops, eliciting requirements, crafting solutions and articulating CRM concepts
Role requirements:
- Excellent written and verbal communication skills
- Team-player that is positive, proactive and a motivated self-starter
- Knowledge and experience with build and release management
- Strong analytical and problem-solving skills
- Excellent leadership, team building and relationship management skills
- Excellent time management skills
- Remain flexible on changing workloads
Activities:
- At least 4+ years of experience in enterprise business application development and delivery OR
- 4+ years Commercial experience with Dynamics CRM
- Dynamics 365 Customer Experience is essential
- Active and current Microsoft Dynamics 365 CE certifications required
- Minimum of 2 years experience in CRM implementation, configuration, system design or related
- business experience
- Project implementation and working experience using Microsoft Dynamics 365 CE
- Knowledge of the Dynamics 365 Product and experience configuring the product including Entity
- Creation, Workflows, Business Rules, Business Process Flows etc.
- Project experience translating client business needs into software capabilities
- Experience or exposure to system integration
- Ability to do user acceptance testing
- At least 2 years experience with business process design
- At least 4 years experience implementing or using CRM systems
- Familiarity with SQL reports / SQL database
- Contribute to the transfer of functional requirements to development and test teams
- Ability to educate end-users on Dynamics 365 functions
- Power Platform and Power Automate